🚫 Age Restriction & Zero Tolerance Policy

No Minors Allowed
You must be 19 years of age or older to browse or order from this website. If we suspect any behavior consistent with a minor attempting to access or place an order, we will permanently block your IP and all future access—no second chances. Additionally, we reserve the right to block users referred by you and seize any account credits tied to you or your referrals.

✅ User Agreement

By using this website, you acknowledge and accept full responsibility for all activity conducted under your account. You agree not to engage in the following:

  1. Posting harmful or discriminatory content, including defamatory remarks about the LGBTQ+ community.
  2. Impersonating others or misrepresenting affiliations.
  3. Attempting to manipulate, hack, or disrupt the functionality of this website.
  4. Engaging in any action that could impair our servers or network.
  5. Accessing the site as a law enforcement officer or agent.
  6. Abusing promotional codes, referrals, or loyalty programs.

⚠️ Liability Disclaimer

Hell Yah is not liable for any direct or indirect damages resulting from the use—or inability to use—this website, its content, or its products. This includes, but is not limited to, incidental, consequential, or punitive damages.

🛡️ Indemnification

You agree to indemnify and hold harmless Hell Yah including its owners, employees, and partners, from any claims or damages resulting from your use of the site or its products.

⚖️ Governing Law

This website operates under the Federal Laws of Canada. All disputes shall be resolved exclusively in Canadian courts.

📦 SHIPPING & RETURN POLICY

🚚 Order Processing

Orders placed before 12:00 PM (noon) are processed the same business day. Orders placed after will ship the following business day. We prioritize fast fulfillment.

🧾 Order Verification

We may require additional info to process your order, including age verification. Your cooperation helps us maintain a safe and legal platform.

✉️ Shipping Methods

To protect privacy, we never ship from the same location twice. If Canada Post is on strike, we’ll switch to an alternative carrier.

🔍 Tracking

You’ll receive a tracking number once your order ships. Use it to follow your delivery status.

🌍 Geolocation

We only ship within Canada. Orders placed with addresses outside Canada will be cancelled without refund.

📬 Address Accuracy

Make sure your address is correct at checkout. We are not responsible for delays, misdeliveries, or lost packages due to incorrect information.

🚫 Non-Delivery (Mail Theft, Risk Zones, Acts of God)

If your order doesn’t arrive on time, contact the carrier directly. We cannot contact them without exposing our location. We are not responsible for:

  • Mail theft
  • Incorrect addresses
  • Natural disasters, strikes, or pandemics
  • Deliveries to high-risk areas such as Yukon, Northwest Territories, and Nunavut

Ordering to those regions is at your own risk.

💳 Returns & Refunds

If an error is made on our end (e.g., missing items), we will offer a replacement or store credit of equal or greater value—case by case. We do not offer direct refunds due to the nature of our products.

If your package is delivered to the wrong address because of your error, we recommend contacting the courier directly. Opening someone else’s mail is a federal offense, so you’re legally protected in asking for your parcel.

If tracking shows it was delivered to the correct address, our obligation ends.

for more information you can reach us at [email protected]